FAQ
Frequently asked questions
Answers to common questions about VoiceCRM for dealership outbound — campaigns, compliance, voice agents, and onboarding.
What is VoiceCRM?+
VoiceCRM is an AI-powered outbound voice CRM built for Maruti Suzuki dealerships. It runs campaigns with configurable voice agents, writes call results back to lead records, routes post-call tasks to human agents, and enforces TRAI compliance on every dial.
Which teams can use VoiceCRM?+
Sales, Service, and Insurance teams each get their own workspace with team-scoped leads, campaigns, voice agents, and number series (140 for sales, 160 for service). Managers and admins can view cross-team dashboards.
How does live transfer work?+
When a customer asks to speak with a human during an AI call, the platform detects the transfer intent and bridges a specialist agent into the same call. The full transcript and a high-priority task are created for follow-up.
Is VoiceCRM TRAI compliant?+
Yes. The dial worker checks DND registry status, enforces 09:00–21:00 IST calling windows, plays AI disclosure, and honours opt-outs across all campaigns. Compliance metrics appear on the dashboard.
What languages do voice agents support?+
English, Hindi, Kannada, and Telugu are supported for STT/TTS. Agents can be configured per campaign with language-appropriate scripts and shortcodes.
Can I import existing leads?+
Yes. CSV import supports bulk validation and creation (up to 500 rows per import). Leads can also be added manually via a multi-step wizard or quick-add dialog.
How is pricing determined?+
Pricing is custom based on team count, concurrent outbound lines, and call volume. Contact us for a quote tailored to your dealership.
Do you offer a demo?+
Yes. Fill out the contact form or email hello@voicecrm.in to schedule a walkthrough. We can enable demo access for your team to explore the dashboard.
Still have questions? Contact our team.