Platform

Everything your dealership needs for AI outbound

VoiceCRM connects campaigns, voice agents, live transfer, tasks, and compliance into one workspace built for Maruti Suzuki Sales operations in India.

4 modes

Voice agent types

12+

Lead pipeline statuses

3 teams

Sales · Service · Insurance

100%

In-window compliance target

Campaign orchestration

Launch outbound campaigns in minutes with a guided wizard. Pick a segment, assign a voice agent, set concurrency and calling windows, then start, pause, or resume from one dashboard.

  • Draft → Running → Paused lifecycle with queue visibility
  • 140 / 160 number series auto-assigned by team type
  • Archive completed campaigns without losing history
  • Real-time progress: attempted, connected, interested, booked

Campaign orchestration

Draft → Running → Paused lifecycle with queue visibility
140 / 160 number series auto-assigned by team type
Archive completed campaigns without losing history

Configurable AI voice agents

Build agents that match how your team actually sells and services — script reads, yes/no surveys, open conversation, or visual flow builder with branching logic.

  • Templates for sales launch, service reminder, insurance renewal
  • Version history — roll back without losing production calls
  • Indian language support: English, Hindi, Kannada, Telugu
  • Shortcodes for lead name, vehicle model, service date, and more

Configurable AI voice agents

Templates for sales launch, service reminder, insurance renewal
Version history — roll back without losing production calls
Indian language support: English, Hindi, Kannada, Telugu

Post-call tasks & routing

When AI detects interest, transfer requests, or callbacks, tasks are created automatically and routed to the right human agent with full transcript context.

  • Priority levels: Urgent, High, Normal
  • Team queue vs personal task inbox
  • Notification bell with open task count
  • Linked call transcript excerpt on every task

Post-call tasks & routing

Priority levels: Urgent, High, Normal
Team queue vs personal task inbox
Notification bell with open task count

Role-scoped analytics

Dashboards that respect permissions — admins see every team; team leads see their pipeline. KPIs, funnels, hourly volume, and top performers in one view.

  • Calls today, connected rate, interested, booked, won deals
  • 7-day call volume and hourly IST distribution charts
  • Conversion funnel: Attempted → Connected → Interested → Booked
  • Compliance panel: DND blocked, opt-outs, consent rate

Role-scoped analytics

Calls today, connected rate, interested, booked, won deals
7-day call volume and hourly IST distribution charts
Conversion funnel: Attempted → Connected → Interested → Booked

Compliance

Built for Indian telecom rules

TRAI regulations are not an afterthought. DLT registration, DND scrubbing, calling windows, and AI disclosure are enforced by the platform before and during every dial — not tracked in spreadsheets.

  • DND registry scrub before every dial attempt
  • Calling window enforcement: 09:00–21:00 IST
  • AI disclosure on every outbound call
  • Opt-out honoured across all active campaigns
  • Consent tracking with date and proof fields
  • Full audit trail on calls, tasks, and lead mutations

Built for three dealership teams

Each team gets the outbound workflows, number series, and voice agents they need — with shared lead records and compliance infrastructure.

Sales teams

Run model launch campaigns for Brezza, Fronx, or Grand Vitara. Capture test-drive interest, budget signals, and exchange intent — then route hot leads to showroom agents with the full AI transcript attached.

  • New model launch outbound
  • Test drive follow-up
  • Exchange / trade-in qualification
  • Hot lead routing to owners

Service centres

Broadcast appointment reminders across Whitefield, MG Road, and other branches. Confirm slots, reschedule no-shows, and upsell periodic service — without agents manually dialling hundreds of numbers each morning.

  • Periodic service reminders
  • Appointment confirmation
  • Warranty / AMC expiry outreach
  • NPS and feedback calls

Insurance desks

Renewal outreach with structured yes/no flows, zero-dep and add-on upsells, and instant live transfer when customers ask for a human quote. Every disposition writes back to the lead record.

  • Policy renewal campaigns
  • Zero-dep upsell surveys
  • Claim follow-up
  • Live transfer to insurance specialist

Granular permissions

Four roles — Admin, Manager, Team Lead, Agent — with a clear permission matrix. Agents see assigned leads; team leads manage campaigns and voice agents for their team; admins configure compliance and telephony.

  • Team-scoped data isolation
  • Campaign management by role
  • Admin-only call test lab
  • User unlock and password reset

Ready to modernise outbound at your dealership?

Book a walkthrough of campaigns, voice agents, live transfer, and compliance — tailored to Sales, Service, or Insurance teams.