Legal
Last updated: July 2026. This policy describes how VoiceCRM collects, uses, and protects information when you use our platform and website.
When you use VoiceCRM, we collect account information (name, email, role), dealership team affiliation, and usage data related to campaigns, calls, and leads. Contact form submissions create lead records in our CRM with the details you provide.
We use collected data to operate the platform, provide customer support, improve product features, and send service-related communications. Call recordings and transcripts are stored to support lead disposition and quality review.
Lead records may include personal information provided by your dealership or imported via CSV — names, phone numbers, vehicle details, and consent status. This data is scoped to your team and accessible only to authorised users per our role-based permission model.
We retain account and lead data for as long as your organisation uses VoiceCRM. Call recordings and transcripts are retained per your dealership agreement. You may request deletion of specific records subject to legal and contractual obligations.
We use industry-standard measures including encrypted transport (HTTPS), secure password hashing, JWT sessions with httpOnly refresh cookies, optional TOTP two-factor authentication, and rate limiting on sensitive endpoints.
For privacy-related enquiries, contact us at hello@voicecrm.in or via the contact form on this website.